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  • Refund-Cancellation Policy Rule

    Squad at Woofsnwags wants their friends to be happy with their shopping experience, therefore, we have found that most exchanges can be avoided by knowing your pet well before ordering. Add the size details of your marvel, so we have a better understanding of what and how your woof wants to be pampered. If you have any questions, please feel free to contact us at woof@woofsnwags.in

    Please send back the item to be exchanged within 7 working days of receipt of an Exchange Authorization number along with the exchange form: Download Here(need another link to this form)

    Cash Refunds are not in our policies, but we do shop credit for the exchange.

    Items eligible for exchange need to be in their original condition, brand new, unused/unworn, with all tags and packaging attached, free of odors or stains, pet hair, unwashed and in resell-able condition.

    Customer is responsible for return shipping costs of exchanged items. We do not reimburse shipping charges. The shipping charge for the exchanged product must be incurred by the customer (both while sending back to us as well as when we send the exchanged item to you).

    Pet Studio Inc is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.

    Due to strict health reasons, no returns and exchanges will be accepted on certain items including Toys, beds, custom orders, bakery items, and clearance/sale items. These items will be considered a final sale and cannot be exchanged for any reason. We apologize for the inconvenience.

    Defective or Wrong Item Shipped

    We will happily exchange a defective product or a wrong item that has been shipped out. Please inform the team within 48 hours of delivery for a prompt assistance.

    Pet Studio Inc is not responsible for issuing refunds on merchandise due to wear from your pet. The determination as to whether, an item is defective (due to wear from your pet or otherwise) is at the sole discretion of Pet Studio Inc.

    Cancellations by Pet Studio Inc

    Pet Studio Inc has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems found by our credit and fraud avoidance department. We may need additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. For you to cancel an order, there is a time of 24 hours from the time you place the order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account we shall cancel the order and refund the entire amount with-in 15-20 working days.

    Customer Service: 011-69600008

    We strive to provide you with excellent customer service. Please write to us at woof@woofsnwags.in if you have any questions that we can help you with.

    Thank you for shopping with us!

    Best Price Guarantee

    While woofnwags.in endeavors to provide accurate product and pricing information, pricing or typographical errors may occur. Woofnwags.in cannot confirm the price of a product until after you order. If a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, woofnwags.in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. If an item is mis-priced, Woofnwags.in may, at its discretion, either contact you for instructions or cancel your order and let you know of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Woofnwags.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Woofnwags.in accepting your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Woofnwags.in dispatch of the product that you have ordered. If we must cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.